I have yet to completely make use of the PSA and billing aspects… Atera Networks …
I’ve begun to check out the other functions to see if I can do everything in going forward but still have to leave my old handbook methods.
A cloud-based IT management platform created to empower handled provider (MSPs) and IT professionals with comprehensive tools for effective remote monitoring, management, and assistance. Introduced in, has acquired recognition for its user-friendly user interface, all-in-one option, and concentrate on simpleness and automation. Let’s check out some of the notable features and performances offered by Atera.
Remote Tracking and Management (RMM): Atera’s RMM abilities permit MSPs to remotely keep track of and manage their clients’ IT facilities. It supplies real-time visibility into networks, servers, workstations, and other gadgets. With proactive tracking, technicians can discover concerns and address them prior to they become major problems, minimizing downtime and improving general system performance.
Specialist Services Automation (PSA):’s PSA tools streamline business operations by using integrated ticketing, time tracking, and job management features. MSPs can efficiently manage customer demands, track specialist time, assign resources, and prioritize jobs. This centralized system ensures efficient workflow management and enhanced customer service.
Remote Access and Assistance: makes it possible for secure remote access to clients’ devices, allowing professionals to fix and solve problems remotely. Its built-in chat and video call features facilitate seamless interaction between clients and service technicians, improving the support experience. MSPs can provide responsive and effective support without the requirement for physical presence.
Network Discovery and Mapping:’s network discovery function instantly maps the client and scans’s network facilities, providing a visual representation of linked gadgets and their relationships. This helps professionals get a much better understanding of the network, identify possible vulnerabilities, and plan more reliable network management techniques.
Spot Management: Keeping software application up to date is important for preserving security and stability.’s patch management function automates the patching procedure, making sure that important updates and security spots are deployed throughout all handled devices. This assists protect against vulnerabilities and minimizes the threat of cyber risks.
Reporting and Analytics: Atera offers a variety of integrated reports and analytics that provide valuable insights into system efficiency, resource utilization, ticket resolution times, and other key metrics. This data enables MSPs to track their performance, determine patterns, make notified choices, and demonstrate value to their clients.
Billing and Invoicing:’s billing and invoicing capabilities simplify financial management for MSPs. It tracks billable time, automates recurring billings, and offers transparent reporting for better financial exposure. This simplifies the billing procedure and makes sure accurate invoicing for services rendered.
Third-Party Integrations: incorporates with numerous third-party tools and services to enhance its functionality and compatibility with existing workflows. Integrations include popular applications like ConnectWise Manage, QuickBooks, Microsoft, and more.
Splashtop is a very lightweight and easy to release streamer. The RMM client is also extremely lightweight and resource light compared to others. Email Ticketing and portal ticketing work effectively. Metrics and reports are simple and extremely comprehensive to produce. The current addition of a chat customer was a great relocation, and includes a few actions of fucntionality. REST API (See Cons
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Overall, uses an extensive set of features that allow MSPs and IT experts to efficiently manage their customers’ IT infrastructure, deliver remarkable assistance, and enhance their company operations. Its user-friendly interface, automation capabilities, and all-in-one technique make it a valuable service for businesses of all sizes in the IT service market.
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That is simply one major piece of my overall experience. I do understand there are a lot of tools out there that do comparable, if not the same type of thing, but I was already using specific tools, and products, and has a combination with those tools, so my comfort level was much greater as I currently knew how to use the majority of the offerings. All in all, has been the best item for my company!
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As a virtual system administrator, makes it possible for businesses to automate a variety of typical IT management tasks, consisting of software application upgrades, virus checks, and system upkeep. In addition, the platform provides real-time analytics and insights that support consumers in making data-driven choices for the enhancement of their IT operations.
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Easy to track all clients and their devices. The alerts is a major plus and the capability to break down particular customers to folders for places is fantastic. The integration with Splashtop and Teamviewer is a big deal likewise. Pressing scripts from another location, setting up software application from another location and the automation of spot management is extraordinary and vital to my job. My favorite thing though needs to be the devotion the team reveals this product as it is being constantly enhanced and added to which my previous item did not.