I have yet to completely make use of the PSA and billing elements… Atera Support Email …
I’ve begun to explore the other functions to see if I can do whatever in moving forward but still have to leave my old handbook ways.
A cloud-based IT management platform designed to empower managed company (MSPs) and IT experts with extensive tools for efficient remote tracking, management, and assistance. Launched in, has gotten acknowledgment for its easy to use user interface, all-in-one service, and concentrate on simpleness and automation. Let’s check out a few of the significant features and functionalities offered by Atera.
Remote Monitoring and Management (RMM): Atera’s RMM capabilities permit MSPs to remotely keep an eye on and handle their clients’ IT infrastructure. It provides real-time visibility into networks, servers, workstations, and other gadgets. With proactive monitoring, technicians can identify problems and address them before they become major issues, decreasing downtime and enhancing overall system efficiency.
Professional Providers Automation (PSA):’s PSA tools simplify business operations by providing integrated ticketing, time tracking, and task management features. MSPs can effectively handle customer requests, track technician time, assign resources, and focus on tasks. This centralized system makes sure efficient workflow management and improved customer service.
Remote Gain Access To and Assistance: enables safe remote access to clients’ gadgets, allowing service technicians to fix and solve issues remotely. Its built-in chat and video call functions facilitate seamless interaction between specialists and clients, improving the assistance experience. MSPs can use efficient and responsive support without the need for physical existence.
Network Discovery and Mapping:’s network discovery function instantly scans and maps the customer’s network infrastructure, providing a visual representation of connected devices and their relationships. This assists professionals acquire a better understanding of the network, identify possible vulnerabilities, and strategy more effective network management techniques.
Patch Management: Keeping software approximately date is essential for keeping security and stability.’s patch management feature automates the patching process, guaranteeing that important updates and security patches are released throughout all managed devices. This assists safeguard against vulnerabilities and lowers the risk of cyber hazards.
Reporting and Analytics: Atera provides a range of integrated reports and analytics that provide valuable insights into system performance, resource usage, ticket resolution times, and other essential metrics. This data permits MSPs to track their efficiency, determine trends, make notified choices, and show worth to their clients.
Billing and Invoicing:’s billing and invoicing capabilities streamline monetary management for MSPs. It tracks billable time, automates recurring invoices, and offers transparent reporting for much better monetary exposure. This simplifies the billing process and makes sure precise invoicing for services rendered.
Third-Party Integrations: integrates with different third-party tools and services to improve its performance and compatibility with existing workflows. Combinations include popular applications like ConnectWise Manage, QuickBooks, Microsoft, and more.
Splashtop is a simple and very light-weight to deploy banner. The RMM client is likewise very light-weight and resource light compared to others. Email Ticketing and portal ticketing work very well. Metrics and reports are extremely thorough and easy to generate. The recent addition of a chat client was a great relocation, and includes a few steps of fucntionality. REST API (See Cons
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Overall, uses a detailed set of functions that make it possible for MSPs and IT experts to effectively handle their customers’ IT infrastructure, deliver exceptional support, and enhance their company operations. Its easy to use user interface, automation abilities, and all-in-one method make it an important solution for businesses of all sizes in the IT service market.
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That is just one significant piece of my overall experience. I do understand there are lots of tools out there that do similar, if not the same type of thing, but I was currently using specific tools, and products, and has an integration with those tools, so my convenience level was much greater as I already understood how to utilize most of the offerings. All in all, has been the very best item for my business!
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As a virtual system administrator, makes it possible for companies to automate a range of typical IT management responsibilities, consisting of software application upgrades, virus checks, and system maintenance. In addition, the platform provides real-time analytics and insights that support clients in making data-driven choices for the improvement of their IT operations.
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Easy to monitor all clients and their devices. The alerts is a significant plus and the ability to break down certain customers to folders for locations is fantastic. The integration with Splashtop and Teamviewer is a big deal likewise. Pushing scripts remotely, setting up software remotely and the automation of patch management is unbelievable and invaluable to my job. My preferred thing though needs to be the commitment the group reveals this product as it is being continuously improved and contributed to which my previous product did not.